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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us

You can make a logistics query on the link through your order code.


Dear K&F customer,We have warehouses in DE,UK,US,AU,CHN. We need to see what you are buying, and check the inventory of the warehouse where you choose to ship. Logistics delivery time depends on which country you are sending to. If the product you buy is in stock in our overseas warehouse, we will ship it directly from the local warehouse. But if the product you bought is not in stock in the local warehouse, then we will ship it to you from other warehouses. If the goods are shipped from a local warehouse, the logistics time is about 5 days. To ship from other warehouses, it will take about 6-13 days. Because of COVID-19, the efficiency of logistics will be slower than usual, please don't worry. I also notified the logistics company to deliver your package as soon as possible.
Dear K&F customer, Most of the time , there is not customs duties . But sometimes there is customs duties . If you need to pay the import custom duty , the customs will contact you .Whether the tariffs will be generated, how many tariffs would be generated depends on how the local customs handle your parcel . So we are not sure about the amount of import custom duty .
Dear K&F customer, It will take a while for logistics and information update in the system. Please wait patiently. We will also notify the logistics company to deliver your package as soon as possible.
Dear K&F customer, The logistics order number will be sent to the mailbox where you placed the order 2-3 days after you place the order. If you still do not receive the email, please check whether the email account you filled in when placing the order is accurate.
Dear K&F customer, 1-2 days after you place the order. We need to pack your purchased products. After packing, we will hand it over to the logistics company to start shipping.