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You will find some of the frequently asked questions about products. If you cannot find here an answer to your question please contact us
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Dear K&F customer, Our accountant will complete the refund within 2-5 business days. We will refund to the account that you used to pay us. (Refunds on holidays will be delayed.) Thank you very much for your support and understanding. If you do not receive it in 5 days, please kindly contact us through email .
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Dear K&F customer, After you send the email, our customer service staff will reply to your email promptly during office hours. If you do not get a reply, maybe the email will be bounced due to the reason it was sent. Please try to send it again. We will do our best to solve your problem.
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Dear customer,Please offer us a video or several pics so that our Product Develop Team can dig deep and offer you a precise resolution accordingly. Please rest assured,K&F Concept comes with 12-month warranty.We will back our transaction all the time.
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Dear K&F customer, When you use "Boleto" to complete your payment, this payment channel usually takes about 1-3 business days to transfer the amount to our website and account. After the system receives the amount in a few days, the order will be displayed on the website. At that time, we will process your order as soon as possible.
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Dear K&F customer, If you need to cancel the order, please contact our customer service staff to process the order for you.
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Dear K&F customer, Please provide our customer service staff with the model of the product you want to replace and your order number within 2 days. We will replace it for you.
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Dear K&F customer, After you place an order, your mailbox will receive our order confirmation email. Then you can use the KF-ORDER-0-00000 order number to check your order on our website.